Terms & conditions
These terms apply when you use snappro.in and the SnapPro app (“SnapPro”, “we”, “us”). By creating an account or making a booking you agree to them.
1. What SnapPro does
SnapPro is a marketplace. Customers post photography shoots; independent photographers send quotes; customers choose and book one. Photographers are independent professionals, not SnapPro employees. SnapPro provides the platform, takes payment for bookings and pays photographers their share.
2. Accounts
- You must be at least 18 and give accurate information, including a working email address and mobile number.
- Keep your password private. You're responsible for activity on your account.
- Photographers are reviewed by our team before they can receive requests. We may approve, reject or suspend a photographer account at our discretion.
3. Quotes, bookings and prices
- Each photographer sets their own price in their quote. The price shown when you book is the total you pay — there is no separate booking fee for customers.
- You pay in two parts, both online through SnapPro: an advance of 25% of the price when you book, and the balance (75%) once the shoot has started. The exact amounts are shown before you pay.
- A booking is confirmed only when the advance has been received and verified. The balance is due at the shoot and must be paid in the app; please don't pay the photographer in cash.
- SnapPro keeps a commission from each booking (shown to photographers before they quote) and pays the rest to the photographer once the shoot is complete and the balance has been paid.
4. Payments
Payments are processed by Razorpay, a licensed payment aggregator. You can pay with UPI, debit or credit cards, or net banking. SnapPro does not see or store your card number, CVV or UPI PIN. Prices are in Indian Rupees (₹).
5. Cancellations and refunds
Cancellations and refunds follow our Cancellation & Refund Policy.
6. Customer responsibilities
- Give the correct date, time and address, and be available at the booked time.
- Provide a safe environment for the photographer.
- Don't arrange payment for a SnapPro booking outside SnapPro.
7. Photographer responsibilities
- Only quote for work you can deliver, arrive on time, and deliver the photos you promised.
- Upload only your own work to your portfolio.
- Keep customer details (including their address) private and use them only for the booking.
- Photographers are responsible for their own taxes on the amounts paid to them.
8. Photos and rights
Unless the customer and photographer agree otherwise in writing, the photographer keeps the copyright in the photos and the customer receives a licence to use the delivered photos for personal, non-commercial purposes. For commercial shoots (for example product or corporate), usage rights should be agreed in the chat before the shoot.
9. Reviews and content
Only customers with a completed booking can leave a review. Reviews must be honest and must not include abusive or personal information. We may remove content that breaks these terms or the law.
10. Things you must not do
Don't misuse SnapPro: no fraud, fake accounts or reviews, harassment, scraping, attempts to break security, or using SnapPro for anything illegal.
In messages, quotes, requests, profiles, portfolios and reviews, don't post anything abusive, threatening, hateful, sexual or explicit, anything involving minors in a sexual way, spam, other people's photos or personal details, or requests to pay outside SnapPro. We remove such content and may suspend or close the account.
Report or block: you can report anyone — their profile, a quote, a request, a review or a chat — and block them, using “Report or block” in the app. Blocking stops the two of you seeing each other's requests and quotes and messaging or calling each other. Our team reviews every report. If you're in danger, call 112.
11. Liability
We work to keep SnapPro reliable, but the service is provided “as is”. Photographers are independent and responsible for their own services. To the extent the law allows, SnapPro's total liability for any booking is limited to the amount paid for that booking. Nothing in these terms limits rights you have under Indian consumer law.
12. Suspension
We may suspend or close accounts that break these terms, with notice where reasonable.
13. Changes
We may update these terms. We'll change the date at the top, and for important changes we'll tell you in the app or by email.
14. Law and disputes
These terms are governed by the laws of India. Courts in Mumbai, Maharashtra have jurisdiction, subject to any rights you have as a consumer. Please contact us first at snappro.support@gmail.com — most issues can be solved quickly.